Contact Esoft support
Chat with Esoft Support in the Esoft Platform, or create a ticket in the Esoft Support Portal and follow it.
All plans
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You can chat with us in the Esoft Platform, or send a ticket through the Esoft Support Portal. Every account can use both.
Chat with us
1
Select the chat button in the bottom-right corner of the Esoft Platform.
2
Under Chat with us, select Esoft Support and type your message.
The chat window also has FAQs, such as System Maintenance schedule and Before you order. Select Show more categories to see them all.
Start a chat with Esoft Support, or browse the FAQs.
Send a request through the Support Portal
1
In the Esoft Platform, select Support at the top of the page. You can also select Access our Support Portal in Account details, or sign in to the Esoft Support Portal directly.
2
Select Submit a ticket, then fill in the form and send it.
3
Follow your requests under My tickets.
What to include
To help us answer faster, include the order reference or Esoft Batch ID, what you expected and what happened, and a screenshot if you have one. Never send passwords or card numbers.