Change your payment method
Ask our support team to move your account between pre-pay and post-pay, and what changes when you do.
All plans
2 min read
Moving between pre-pay and post-pay isn’t a self-serve switch. You send a request from Account details, and our support team contacts you to arrange it.
Warning
Changing your payment method means you lose your order history and the media linked to your account. On pre-pay, any credit you haven’t used is forfeited. Download any files you want to keep, and use your credit, before you send the request.
Before you start
Change payment method shows in Account details on pre-pay and post-pay accounts. If you’re still on a free trial, choose a plan instead. See Choose a payment plan.
Request a change
1
Select your name in the top-right corner of the page to open Account details.
2
Under Plan & billing, select Change payment method.
3
Read what changes, then select Request Esoft Support. To keep your current plan, select Cancel.
Read what changes, then request Esoft Support.
What happens next
Our support team contacts you within 5 working days to arrange the change. Moving to post-pay includes the same company check as a new post-pay account. Until the change is done, keep using your current plan as normal.