Top up your account
Add credit to your pre-pay account by card, and see what to do if a top-up doesn't go through.
All plans
2 min read
On a pre-pay account, you pay for orders from your account credit. Top up whenever you need more.
Before you start
You need a pre-pay account. See Set up pre-pay.
Top up by card
1
Select Top up at the top of the page. You can also select Top up under Plan & billing in Account details.
2
In Top up amount, enter how much to add. Total account credit shows what your credit will be after this top-up.
3
Enter your card number, expiration date and security code, and check the country.
4
Select Top up.
Enter an amount, then your card details.
Credit never expires, and it can’t be refunded to your card.
What happens next
You see Successfully topped up, with the amount. The new credit shows on your account shortly, and you can order as soon as it does.
The new credit shows on your account shortly.
We don’t email a separate receipt for top-ups. The payment shows on your card statement, and your available credit shows in Account details.
If a top-up doesn’t go through
If you see We ran into an error, the top-up didn’t complete. Select Go back, then check your available credit in Account details before you try again, so you don’t top up twice. You can also try a different card.
Select Go back and try again.
If it keeps happening, contact Esoft support and tell us when you tried and which payment method you used. Don’t send us your card number.