Order an additional product from feedback
Ask for another product on delivered files, such as a different edit, straight from the feedback screen.
All plans
2 min read
Request the product
1
In the Order overview, find the order and select Leave feedback.
2
Select Additional product, then choose the product you want.
3
Select the images it applies to. You can select several.
4
Write what you need on the images, or in General feedback.
5
Check your request, then select Submit.
Note
You can request one product at a time. For another request on the same order, go back to the Order overview and select Leave feedback again.
Changed your mind before submitting? Select Change or Complaint instead to cancel the additional product.
What happens next
A new order line is created under the same reference. Unlike a correction, it gets its own Esoft Batch ID. It’s paid like any other order, from your credit on pre-pay or on your next invoice on post-pay.