Place an order
Create an order on the Esoft Platform, from the order reference to submitting your files for production.
All plans
4 min read
0:22 · CaptionsBefore you start
You need the Create new order permission. Admins have it, and admins turn it on for each Member. On a trial or pre-pay account, check that your trial allowance or credit covers the order. See Your trial allowance and account credit.
Enter an order reference
1
Open the New order tab.
2
Enter a reference for the order, then select Make it look stunning.
Most teams use the property address, an internal order ID or a job reference. The reference needs at least 2 characters. It groups everything for one property, so orders, change requests and additional products stay together.
The reference groups everything for one property.
Select a product
1
In 1. Select product, pick a product. Frequently used shows the products your team orders most, Products shows your full list, and AI Services lists our automated AI Express products with the shortest turnaround times.
2
To find a product by name, type in the search box.
You select one product per order line. After submitting, you can add another product to the same reference.
Browse the tabs, or search for a product by name.
Upload your files and set the quantity
1
In 2. Upload your files, drag your files into the upload area, or browse them from your computer.
2
Check the preview thumbnails to confirm you selected the correct files.
3
Enter the quantity, the number of deliverables you want. For some AI Express products, the quantity is counted from your uploads, so you’re billed for what’s delivered.
To pick files from Dropbox instead, select Select files from Dropbox. See Upload files from Dropbox.
Set the quantity, then drop or browse your files.
Supported files are standard image formats such as JPEG and PNG, RAW formats such as CR2 and CR3, and zip files.
Note
If a file name contains unsupported characters, the platform asks you to rename the file or replaces the characters for you.
Tip
You don’t have to wait for a large upload to finish. You can submit while files are still uploading and start your next order.
Add instructions and watchers
1
Under Additional instruction, write instructions for the editors. Formatting is supported, so you can highlight what matters most.
2
In 3. Additional information, add colleagues to notify under Notify watchers.
Instructions for the editors, watchers, then Submit order.
Submit the order
1
Select Submit order in the bar at the bottom. You can submit while files are still uploading, and the upload completes in the background.
To finish the order later instead, select Save draft.
What happens next
You receive a confirmation email right away and a delivery email with a download link when the order is completed. The order appears in the Order overview tab, where you can follow its status. To order another product for the same property, add it under the same reference.
Can’t submit? See Why can’t I place an order?.