Track your orders
Follow order status in the Order overview, find any order fast, and open the full order detail.
All plans
3 min read
0:42 · CaptionsThe Order overview tab lists your orders with their current status. Orders that belong to the same reference are grouped together.
Note
Admins see every order across the company. Members see only the orders they created or are assigned to.
Find an order
1
Open the Order overview tab.
2
To search, choose Property (the order reference), Order ID or Batch ID next to the search box, then type what you’re looking for.
3
To narrow the list, use the filters in the column headers. You can filter by product, status, user or creation date, and combine several filters. For example, open the Status filter, select Delivered and select Apply.
4
To remove every filter at once, select Clear filter.
Search by property, Order ID or Batch ID, or filter by column.
Act on an order
Each order carries four actions. View order opens the full order detail. Download output downloads the delivered files as a zip file. Leave feedback opens the feedback tool for change requests. Add product adds another product to the same reference.
Open the order detail
1
Select View order.
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Review the full instruction text, the Esoft Batch ID, the quantity and every related order line.
3
For more options, open More actions. Select Add additional request to add a request under the same reference, or Edit watcher to change who follows an order that hasn’t been completed yet.
What happens next
When the order completes, its status updates in the list and you receive a delivery email with a download link. To pick up the files, see Download your delivery.