How an order works
Follow an order from the reference you enter to the delivery email, feedback and extra products.
All plans
3 min read
Every order on the Esoft Platform follows the same path. Knowing it makes the rest of Esoft Knowledge easier to follow.
Before your first order
New accounts need a verified email address, and every account starts on a free trial. Your trial allowance pays for your first orders. When you’re ready to keep ordering, choose a payment plan. See Your free trial and Choose a payment plan.
1. You place the order
In the New order tab you enter a reference (usually the property address, an order ID or a job reference), pick a product, upload your files and add any instructions. You can submit while files are still uploading. See Place an order.
2. We confirm it by email
You get a confirmation email as soon as the order is submitted. Watchers you add get the delivery email too. See Add watchers to an order.
3. You follow it in the Order overview
The Order overview lists every order with its status. Everything ordered for the same reference is grouped together. See Track your orders.
4. We deliver
When the order is completed, you get a delivery email with a download link. You can also download from the Order overview. See Download your delivery.
5. You review and give feedback
If something needs fixing, or you want something adjusted, use Leave feedback. A correction line is created automatically under the same reference. See Request changes on a delivery.
6. You add more products when you need them
Need another product for the same property? Add it to the same reference from the Order overview, or order it straight from the feedback screen. See Order an additional product from feedback.